Frequently Asked Questions
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1. Where and when do I pay my bill?
The PRWA bills at the end of every other month [Jan, Mar, May, July, Sept, Nov]. The due date is printed on the lower left hand portion of your bill. Your payment is due upon receipt and is past due after the due date. Past due accounts will be assessed a minimum late fee of $10.00 or 3% (1.5% per month) of the outstanding balance, whichever is greater. See the Pay Now tab for more info.
2. How often is the Meter Reading and Billing?
Meters are read and bills mailed at the end of the bi-monthly billing cycle [Jan, Mar, May, July, Sept, Nov]. View our Billing Schedule.
3. Is there a budget billing plan?
No. At this time the Association does not offer a budget billing plan. However, the Water Rate Structure is designed such that the average water bill is about the same each month unless there is a higher than average water use.
4. How do I change my billing address?
Call our office during business hours or use our payment portal.
When a customer wishes to change the billing address or contact information the Association may require signed documentation from the legal property owner.
Although the Association offers the service of designating a tenant to receive the water bill, the legal property owner is ultimately responsible for payment.
6. How do I activate service if I am a new owner?
Prior to escrow (closing) the Association should be contacted for the account balance due through the closing date to ensure the account is paid current at closing. The Association reserves the right to estimate the final amount due based on recent prior average use. To complete the closing process and transfer process, the account must be paid current including a $100 transfer fee and a copy of the Statutory Warranty Deed along with a signed Water User Agreement must be received before we can transfer the Membership to the new owner. It is the new owners responsibility to ensure that the appropriate paperwork is received by the Association from the Title Company.
The PRWA bills at the end of every other month [Jan, Mar, May, July, Sept, Nov]. The due date is printed on the lower left hand portion of your bill. Your payment is due upon receipt and is past due after the due date. Past due accounts will be assessed a minimum late fee of $10.00 or 3% (1.5% per month) of the outstanding balance, whichever is greater. See the Pay Now tab for more info.
2. How often is the Meter Reading and Billing?
Meters are read and bills mailed at the end of the bi-monthly billing cycle [Jan, Mar, May, July, Sept, Nov]. View our Billing Schedule.
3. Is there a budget billing plan?
No. At this time the Association does not offer a budget billing plan. However, the Water Rate Structure is designed such that the average water bill is about the same each month unless there is a higher than average water use.
4. How do I change my billing address?
Call our office during business hours or use our payment portal.
When a customer wishes to change the billing address or contact information the Association may require signed documentation from the legal property owner.
Although the Association offers the service of designating a tenant to receive the water bill, the legal property owner is ultimately responsible for payment.
6. How do I activate service if I am a new owner?
Prior to escrow (closing) the Association should be contacted for the account balance due through the closing date to ensure the account is paid current at closing. The Association reserves the right to estimate the final amount due based on recent prior average use. To complete the closing process and transfer process, the account must be paid current including a $100 transfer fee and a copy of the Statutory Warranty Deed along with a signed Water User Agreement must be received before we can transfer the Membership to the new owner. It is the new owners responsibility to ensure that the appropriate paperwork is received by the Association from the Title Company.