1. E-Check: Customers log into their Pole Road Water Association account and initiate a single payment direct withdrawal from their US financial institution. There is a $0.39 convenience fee per transaction charged by Pole Road Water Association. (Maximum payment amount allowed is $800)
2. AUTO PAY: Customers enroll to have recurring automatic direct withdrawal from their US financial institution account for the amount of their bi-monthly Water Utility Bill. Please allow 30 business days for recurring ACH payments to be set up. Payments may be withdrawn from your bank account anytime after your water bill is generated.
To enroll in AUTO PAY simply log onto your customer account and navigate to the payment screen and complete the necessary information. If you have question or need assistance don't hesitate to contact the office during posted office hours.
NOTE: AUTO PAY is available to property owners and renters provided you have assess to the account associated with the property.
3. Check or Money Order:
By Mail: Send payment along with payment stub from the bottom of your invoice to: Pole Road Water Association, 6912 Hannegan Road, Suite 105, Lynden, WA 98264
In Person: Office Hours: Monday thru Thursday 9:30 AM - 3:00 PM
After Hours/Anytime: A payment drop for checks and money orders only is located at the front of the building to the left of the main entrance for your convenience 24/7.
4. Credit/Debit Cards: This form of payment is not available at this time.
2. AUTO PAY: Customers enroll to have recurring automatic direct withdrawal from their US financial institution account for the amount of their bi-monthly Water Utility Bill. Please allow 30 business days for recurring ACH payments to be set up. Payments may be withdrawn from your bank account anytime after your water bill is generated.
To enroll in AUTO PAY simply log onto your customer account and navigate to the payment screen and complete the necessary information. If you have question or need assistance don't hesitate to contact the office during posted office hours.
NOTE: AUTO PAY is available to property owners and renters provided you have assess to the account associated with the property.
3. Check or Money Order:
By Mail: Send payment along with payment stub from the bottom of your invoice to: Pole Road Water Association, 6912 Hannegan Road, Suite 105, Lynden, WA 98264
In Person: Office Hours: Monday thru Thursday 9:30 AM - 3:00 PM
After Hours/Anytime: A payment drop for checks and money orders only is located at the front of the building to the left of the main entrance for your convenience 24/7.
4. Credit/Debit Cards: This form of payment is not available at this time.
FREQUENTLY ASKED QUESTIONS AND ANSWERS ARE BELOW!
1. How will I know if I am enrolled in Auto PAY (recurring automatic bank withdrawal)? Your bill stub will show the word "automatic" in the amount due box.
2. When will my AUTO PAY come out of my bank account? Meters will be read and bills mailed at the end of the billing cycle (bi-monthly) (Jan, March, May, July, Sept, Nov). You should expect the balance due shown on your water utility bill to be automatically withdrawn from your bank account on the due date.
If payment is not honored by your financial institution, a $30 service fee and any applicable interest and penalty will be assessed. In addition, your AUTO PAY enrollment will automatically be canceled.
1. How will I know if I am enrolled in Auto PAY (recurring automatic bank withdrawal)? Your bill stub will show the word "automatic" in the amount due box.
2. When will my AUTO PAY come out of my bank account? Meters will be read and bills mailed at the end of the billing cycle (bi-monthly) (Jan, March, May, July, Sept, Nov). You should expect the balance due shown on your water utility bill to be automatically withdrawn from your bank account on the due date.
If payment is not honored by your financial institution, a $30 service fee and any applicable interest and penalty will be assessed. In addition, your AUTO PAY enrollment will automatically be canceled.